Terms And Conditions

Last Updated: 8-september-2026
Welcome to Rugal Chocolate. These Terms & Conditions govern your access to and use of our website, products, services, and online store. By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms & Conditions.

Please read these terms carefully before using our website or purchasing our products.

1. About Rugal Chocolate

Rugal Chocolate is an artisan chocolate brand focused on creating carefully crafted, small-batch chocolates using selected ingredients, single-origin cocoa, and real fruits.

Our products are made with attention to flavor, texture, quality, and craftsmanship. Because our chocolates are artisan and produced in small batches, slight variations in appearance, shape, texture, or finish may occur.

Product photographs and descriptions on our website are provided to help customers understand our products. Actual products may vary slightly from displayed images.

2. Acceptance of Terms

By accessing or using the Rugal Chocolate website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or place an order.

These terms apply to all visitors, customers, and users of our website.

3. Use of Our Website

You agree to use our website only for lawful and legitimate purposes.

When using our website, you must not:

Provide false, inaccurate, or misleading information.
Attempt to interfere with the website’s operation or security.
Attempt to gain unauthorized access to our website, servers, or systems.
Copy, reproduce, modify, or distribute our website content without permission.
Use our website for fraudulent or unauthorized commercial activities.
Upload or transmit harmful, malicious, or disruptive material.
Use our website in a way that may damage our business, reputation, or services.

We reserve the right to restrict or terminate access to the website if these terms are violated.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, ingredients, prices, and availability information displayed on our website are accurate and up to date.

However, please understand that:

Colors and appearance may vary slightly depending on your device or screen.
Handmade chocolates may have minor variations in shape, size, texture, and appearance.
Product availability may change without prior notice.
We may modify, update, replace, or discontinue products when necessary.
Product images are for representation purposes and may not always reflect the exact appearance of every individual piece.

Such variations do not necessarily indicate that a product is defective.

5. Ingredients & Allergens

Rugal Chocolate takes care in selecting and handling ingredients used in our products.

Customers are responsible for reviewing the ingredient and allergen information provided for each product before placing an order.

Our products may be prepared, processed, or packed in an environment where other ingredients and allergens are handled.

If you have a food allergy, intolerance, or specific dietary requirement, please contact us before purchasing.

Rugal Chocolate cannot guarantee that a product is completely free from allergens unless this is specifically stated on the relevant product information.

6. Orders & Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

An order will be considered accepted once we confirm the order using the contact details provided by you.

We reserve the right to accept, cancel, or refuse an order where reasonably necessary, including in circumstances involving:

Product unavailability.
Incorrect product or pricing information.
Incorrect or incomplete customer information.
Suspected fraudulent or unauthorized transactions.
Delivery restrictions.
Technical errors.
Circumstances beyond our reasonable control.

If an order is cancelled after payment has been successfully received, any applicable refund will be processed according to our applicable refund policy.

7. Pricing & Payment

All prices displayed on the Rugal Chocolate website are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time you complete your purchase.

Customers are responsible for providing accurate billing and payment information.

Orders will be processed after successful payment confirmation, where applicable.

Any applicable shipping charges, taxes, or additional fees will be displayed during the checkout process where applicable.

We are not responsible for delays caused by payment providers, banks, or other third-party payment services.

8. Shipping & Delivery

We carefully package our chocolates to help maintain their quality during transportation.

Delivery timelines provided on our website are estimates and may vary depending on:

Delivery location.
Courier availability.
Weather conditions.
Seasonal demand.
Public holidays.
Transportation delays.
Unforeseen circumstances.

We do not guarantee a specific delivery date unless expressly stated at the time of purchase.

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required delivery information.

Rugal Chocolate will not be responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.

9. Chocolate & Temperature Conditions

Chocolate is sensitive to heat, humidity, and changes in temperature.

During transportation, especially in warm weather, chocolates may experience changes in appearance, texture, or finish. This may include softening, blooming, or other temperature-related changes.

We take reasonable precautions when packaging and shipping our products to help protect their quality.

However, we cannot guarantee that chocolates will remain completely unaffected by extreme temperatures, weather conditions, or transportation circumstances.

Customers should store chocolates according to the storage instructions provided with the product.

A change in appearance or texture caused by temperature does not automatically mean that the product is unsafe or defective.

10. Damaged, Incorrect or Missing Products

If your order arrives damaged, incorrect, incomplete, or with another significant issue, please contact us as soon as possible after delivery.

To help us investigate the issue, you may be asked to provide:

Your order number.
Details of the issue.
Photographs of the product.
Photographs of the packaging.
Any other information reasonably required to assess the claim.

After reviewing the matter, we will determine the appropriate resolution in accordance with our applicable refund, replacement, or returns policy.

11. Returns & Refunds

Because our products are food and confectionery items, returns may be subject to applicable food-safety requirements.

Refunds, replacements, or other resolutions will be handled according to our Refund & Returns Policy.

Customers should contact us before returning any product so that we can provide the appropriate instructions.

Products returned without prior authorization may not be eligible for a refund or replacement where permitted by applicable law.

12. Cancellation of Orders

Order cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, dispatched, or prepared for shipment, cancellation may no longer be possible.

Where cancellation is permitted, any applicable refund will be processed according to our refund policy.

13. Intellectual Property

All content available on the Rugal Chocolate website is owned by or licensed to Rugal Chocolate and may be protected under applicable intellectual-property laws.

This includes, but is not limited to:

Rugal Chocolate name and logo.
Brand identity.
Product photographs.
Product names and descriptions.
Website design.
Graphics and illustrations.
Written content.
Marketing materials.
Other visual or creative elements.

You may not copy, reproduce, modify, publish, distribute, display, or commercially exploit our intellectual property without prior written permission.

14. Customer Reviews & Submissions

Customers may have the opportunity to submit reviews, testimonials, photographs, comments, or other content.

By submitting content, you confirm that:

The content is truthful and not intentionally misleading.
You have the necessary rights to submit the content.
The content does not infringe another person’s intellectual-property or privacy rights.
The content is not unlawful, abusive, defamatory, offensive, or harmful.
The content does not contain malicious software or harmful material.

By submitting content to Rugal Chocolate, you grant us permission to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

15. Newsletter & Cocoa Circle

If you subscribe to our newsletter or Cocoa Circle, you may receive communications relating to Rugal Chocolate, including:

New product launches.
Limited releases.
Seasonal collections.
Special offers.
Brand updates.
Product and chocolate-related news.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication.

16. Third-Party Links & Services

Our website may contain links to third-party websites or use third-party services, including payment processors, courier services, analytics platforms, social-media platforms, and other service providers.

These third parties may have their own terms, conditions, and privacy policies.

Rugal Chocolate does not control and is not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

17. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, temporary interruptions may occur due to:

Website maintenance.
Technical problems.
Server or hosting issues.
Security measures.
Internet or network failures.
Software or system updates.
Circumstances beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any part of the website when reasonably necessary.

18. Limitation of Liability

To the extent permitted by applicable law, Rugal Chocolate shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

We shall not be responsible for circumstances outside our reasonable control, including certain delivery delays, courier issues, extreme weather conditions, technical failures, or other unforeseen events.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes in our business, website, products, services, policies, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms & Conditions.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of [Country/State].

Any dispute arising from or relating to these Terms & Conditions, our website, or our products shall be subject to the jurisdiction of the appropriate courts of [City/State/Country], unless otherwise required by applicable law.

21. Contact Us

If you have any questions regarding these Terms & Conditions, our products, your order, shipping, returns, or any other matter, please contact us.

Rugal Chocolate / Rugal Confectionery

Phone: +91 88605 93243
Email: rugal@gmail.com
Address: 3/78, Geeta Colony, Delhi-110031