Shipping Policy

Last Updated: 8-september-2026

At Rugal Chocolate, we take great care in preparing, packing, and shipping every order so that our artisan chocolates reach you in the best possible condition. This Shipping Policy explains how we process, pack, and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin preparing it for dispatch.

Orders are generally processed within [1–3 business days], excluding Sundays and public holidays.

Processing time may vary during:

Festive and holiday periods
Special promotions
Product launches
High-demand periods
Unforeseen circumstances

We will make reasonable efforts to process orders as quickly as possible.

2. Shipping & Delivery

We currently deliver to locations supported by our available delivery partners.

Estimated delivery time may vary depending on the destination and courier service.

Typical delivery time is approximately [3–7 business days] after dispatch, depending on the delivery location.

Delivery times are estimates and are not guaranteed unless specifically stated at the time of purchase.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on:

Delivery location
Order value
Package weight or size
Delivery service selected
Promotional offers

Any applicable free-shipping offer will be subject to the conditions displayed on the website at the time of purchase.

4. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information.

Please ensure that your:

Name
Phone number
House/Flat number
Street/locality
City
State
PIN code

are entered correctly during checkout.

Rugal Chocolate will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

5. Chocolate & Temperature-Sensitive Shipping

Chocolate is sensitive to heat and temperature changes. During transportation, particularly during warmer months, chocolates may experience softening, melting, blooming, or changes in texture and appearance.

We take reasonable precautions when packing our products and may use appropriate protective or temperature-conscious packaging where applicable.

However, extreme weather conditions and transportation environments are outside our control.

A temperature-related change in appearance or texture does not automatically mean that the product is defective or unsafe for consumption.

6. Packaging

Every order is carefully packed to help protect the chocolates during transportation.

Depending on the product, season, destination, and shipping conditions, packaging may include protective materials designed to reduce the effect of heat, movement, and handling during transit.

Packaging materials may vary depending on the product and delivery requirements.

7. Delivery Delays

Although we work with delivery partners to ensure timely delivery, delays may occur because of:

Weather conditions
Traffic or transportation issues
Courier delays
Public holidays
Festive-season demand
Incorrect delivery information
Remote delivery locations
Natural events
Other circumstances beyond our reasonable control

Rugal Chocolate cannot be held responsible for delays caused by third-party courier services or circumstances outside our reasonable control.

8. Delivery Attempts

Our delivery partner may make one or more attempts to deliver your order according to its delivery procedures.

Please ensure that someone is available to receive the package at the provided delivery address.

If delivery fails because the recipient is unavailable or the address/contact information is incorrect, additional delivery charges or other arrangements may apply where applicable.

9. Damaged Packages

Please inspect your package when it is delivered.

If the package appears seriously damaged, opened, or tampered with, please take photographs of the package before opening it and contact us as soon as possible.

If the chocolate products inside are damaged, please contact us with:

Order number
Photographs of the outer packaging
Photographs of the products
Description of the issue

We will review the matter and provide an appropriate resolution in accordance with our Refund & Returns Policy.

10. Missing or Incorrect Items

If your order is missing an item or contains a product different from what you ordered, please contact us promptly.

We may request your order number and photographs of the received products and packaging to verify the issue.

After verification, we may provide a replacement, refund, or another appropriate resolution in accordance with our policies.

11. Tracking Information

Where tracking is available, tracking details may be shared with you after your order has been dispatched.

You can use the tracking information provided to monitor the progress of your shipment.

Tracking updates are provided by the relevant delivery partner and may sometimes take time to appear or update.

12. Incorrect or Undeliverable Addresses

If an order cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, the order may be returned to the sender.

In such circumstances, additional shipping charges may apply if the order needs to be re-dispatched.

Any refund, if applicable, will be considered according to our Refund & Returns Policy.

13. Delivery to Remote Locations

Some locations may have limited courier availability or longer delivery times.

If a delivery address is outside our standard serviceable areas, we may contact you regarding available delivery options or may be required to cancel the order if delivery cannot reasonably be arranged.

14. Order Changes After Placement

If you need to change your delivery address or other order details, please contact us as soon as possible after placing the order.

Once an order has been processed, packed, or dispatched, we may not be able to make changes.

We cannot guarantee that an address change request will be possible after processing has begun.

15. Shipping During Extreme Weather

During periods of extreme heat or other severe weather conditions, we may adjust shipping schedules or packaging methods to help protect the quality of our chocolates.

In exceptional circumstances, an order may be temporarily delayed if shipping conditions are considered unsuitable.

Where such a delay is necessary, we will make reasonable efforts to communicate the situation to the customer.

16. International Shipping

Unless specifically stated on the website, our standard shipping services are intended for deliveries within India.

If international shipping becomes available, additional terms, shipping charges, customs duties, taxes, import restrictions, and delivery conditions may apply.

Customers receiving international shipments may be responsible for applicable customs duties, taxes, or import-related charges.

17. Shipping & Refunds

Shipping charges may not always be refundable when an order is cancelled, returned, or refunded, except where required under applicable law or where otherwise stated in our Refund & Returns Policy.

For complete information regarding refunds and eligible returns, please refer to our Refund & Returns Policy.

18. Contact Us

If you have questions about shipping, delivery, tracking, damaged packages, or your order, please contact us:

Rugal Chocolate / Rugal Confectionery

Phone: +91 88605 93243
Email: rugal@gmail.com
Address: 3/78, Geeta Colony, Delhi-110031

When contacting us regarding an order, please include your order number so that we can assist you more efficiently.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery services, shipping partners, business practices, or applicable requirements.