Privacy Policy

Last Updated: 8-september-2026
At Rugal Chocolate, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, subscribe to our communications, or contact us.

This policy is intended for our customers and visitors and should be read together with our Terms & Conditions and other applicable website policies.

1. About This Privacy Policy

Rugal Chocolate operates an online platform through which customers can explore and purchase artisan chocolate products.

This Privacy Policy explains:

What information we collect.
How we collect your information.
How we use your information.
How we protect your information.
When information may be shared with third parties.
How you can contact us regarding your personal information.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Personal Information

When you place an order, contact us, or use certain website features, we may collect:

Full name
Email address
Phone number
Billing address
Shipping/delivery address
Payment-related information
Order details
Information you provide when contacting customer support

We only request information that is reasonably necessary for providing our products and services.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Website pages visited
Approximate usage information
Date and time of website access
Referring website or source

This information may help us understand how visitors use our website and improve its performance.

3. How We Collect Information

We may collect information when you:

Visit or browse our website.
Create or use an account, where available.
Place an order.
Subscribe to our newsletter or Cocoa Circle.
Contact us by email, phone, or through our website.
Submit a review, testimonial, or other content.
Participate in promotions or other activities.
Interact with our website through cookies or similar technologies.

4. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders.
Confirm and communicate order details.
Arrange shipping and delivery.
Respond to customer enquiries.
Provide customer support.
Process payments through applicable payment providers.
Improve our website, products, and services.
Understand customer preferences and website usage.
Send newsletters and promotional communications where permitted and, where required, with your consent.
Prevent fraudulent, unauthorized, or potentially harmful activity.
Maintain website security.
Comply with applicable legal and regulatory requirements.

We do not intend to use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy without appropriate notice or lawful basis.

5. Payment Information

When you make a purchase, payment may be processed through third-party payment providers.

Depending on the payment method used, your payment information may be processed directly by the relevant payment service provider.

Rugal Chocolate does not intend to store complete payment card details on its own website servers where payment processing is handled by a third-party payment provider.

Payment providers may have their own privacy policies and terms. Customers should review those policies where appropriate.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Keep the website functioning properly.
Remember certain preferences.
Understand how visitors use our website.
Improve website performance.
Provide relevant website functionality.
Analyze website traffic and usage.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

7. Order & Delivery Information

When you purchase products from Rugal Chocolate, we may need to share relevant information with service providers involved in fulfilling your order.

This may include:

Your name
Delivery address
Phone number
Order details

Such information may be shared with courier, logistics, payment, technology, or other service providers only as reasonably necessary to complete the relevant service.

8. Sharing of Personal Information

We do not sell your personal information as a commercial product.

We may share limited information with trusted third parties when necessary to operate our business and provide services to you, including:

Payment processing providers
Courier and delivery partners
Website hosting providers
IT and technical service providers
Analytics providers
Email and communication service providers
Professional advisers
Government authorities or law-enforcement agencies where required by law

Third-party service providers may process information according to their own privacy policies and applicable contractual or legal requirements.

9. Marketing & Promotional Communications

If you subscribe to our newsletter or Cocoa Circle, we may send you information about:

New chocolate products
Limited releases
Seasonal collections
Special offers
Promotions
Brand updates
Other Rugal Chocolate news

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications related to your orders or account.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions when using the internet, including keeping your account credentials confidential where applicable.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and maintaining records of orders.
Providing customer support.
Maintaining business and transaction records.
Resolving disputes.
Preventing fraud and misuse.
Meeting applicable legal, tax, accounting, or regulatory requirements.

When personal information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.

12. Your Privacy Choices & Rights

Depending on applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain personal information.

You may also have the ability to:

Update inaccurate information.
Withdraw consent where processing is based on consent.
Unsubscribe from marketing communications.
Ask questions about how your information is being used.
Request information about certain data processing activities.

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests to help protect your information.

13. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment services, delivery services, or other external websites.

This Privacy Policy applies only to information collected by Rugal Chocolate through our website and services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

15. Social Media

Rugal Chocolate may maintain or use social-media pages and platforms to communicate with customers and promote our products.

Interactions with us through third-party social-media platforms may be subject to the privacy policies and terms of those platforms.

Please avoid sharing sensitive personal information publicly through comments, reviews, or social-media posts.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

17. Governing Law

This Privacy Policy shall be governed by the applicable laws of India, subject to any mandatory rights and protections available to individuals under applicable law.

Where applicable, our privacy practices will be interpreted and implemented in accordance with applicable Indian data-protection, consumer-protection, and e-commerce requirements. India has dedicated consumer-protection legislation and Consumer Protection (E-Commerce) Rules governing e-commerce entities.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Rugal Chocolate / Rugal Confectionery

Phone: +91 88605 93243
Email: rugal@gmail.com
Address: 3/78, Geeta Colony, Delhi-110031

We will make reasonable efforts to respond to privacy-related enquiries and requests.

19. Consent

By using the Rugal Chocolate website, you acknowledge that you have read and understood this Privacy Policy.